Reviews

★★★★★
Glen C. (July, 2024)
We wanted to leave a review of the work that your Installer Alex performed on our whole house....Excellent job done and a very nice guy...Floor Source should be very happy to have Alex......5 Stars!

★★★★★
710 B. (March, 2023)

★★★★★
Morty D. (February, 2023)
This is a great place with a great showroom and helpful employees. We used them 25 years ago on our first house and now we went back for our kitchen remodeling. It's not every day that you see the owner loading up the tiles in the vehicle. Very upbeat nice guy and I highly recommend this business.

★★★★★
Mark S. (January, 2023)
We were very satisfied with Floor Source, and Suzette in particular. She helped us select carpet, tile, and hardwood flooring for our home and communicated with us regarding the demo and installation of new flooring. The contractors scheduled by Floor Source, Muddy Brook Builders and Ruiter's, were both excellent. The price was fair and reasonable and there were no surprises. We highly recommend Floor Source.

★★★★★
Bill A. (December, 2022)
This has been a great experience completing an almost total renovation of our home following multiple frozen them burst heating pipes on our second floor. It has been a four month process and the great carpeting is the cherry on the top. Scott and Kyle were great, they worked from the time they arrive - none stop till the job was completed almost 8 hours later. The job was done perfectly! The carpet is a great addition to the home. Thank you to all those involved from the showroom, to ordering and instillation. I would recommend them all for your flooring needs.

★★★★★
Cathi L. (December, 2022)
Floor Source was suggested to us by our contractor. Suzette was very helpful coordinating the tiles. Nate was the tile installer. His attention to detail along with his suggestions were invaluable. I would recommend Floor Source to anyone.

★★★★★
Lucy (November 2023)
I wanted to be sure you knew how much I appreciated how easy it was to work with you- and how pleased I am at how my floor came out. Alex and Paige were phenomenal. I will be recommending Floor Source to anyone that tells me they are thinking of getting new flooring.

★★★★★
Valerie R. (November 2023)
Pleasant professional people to work with. Awesome job installing my carpet. Thank you! 👍

★★★★★
Stephen S. (November 2023)
Helpful and knowledgeable staff. Bigger selection than big box stores with honest prices

★★★★★
Jane K. (November 2023)
Floor Source was highly recommended to us by two respected tradesmen. They were right. We now have a gorgeous kitchen tile floor! Thank you, Rob and staff for bending over backwards throughout the process to make sure we were pleased. Our installing carpenters were superb in their work and professionalism. We couldn't be happier with the results.

★★★★★
Meaghan C. (December 2022)
I just want to start off by saying how amazing the Floor Source is. Rob helped us navigate a difficult process of replacing carpet for a homeowners claim, from price matching our existing carpets, picking out new carpets, and expediting the install date so we could move back into our house quickly. I would highly recommend them!!

★★★★★
Rick P. (2023)
We selected Floor Source through an exhaustive search which paid off. Excellent quality carpet and impeccable installation. Very satisfied.

★★★★★
Elizabeth O. (2023)
Can't say enough positives about this company- their communication is top notch. Super professional and accommodating to their customers. Paige and Rob were so easy to work with- I highly recommend this company. Will definitely contact them again for future business. Thank you so much!

★★★★★
Donna M. (2023)
My experience from start to finish was amazing. From the Quote with Kerry to the installers and the office staff everyone was friendly and super helpful. The installers were so nice and very professional and our space was left perfectly clean. I would highly recommend Floor Source!

★★★★★
JAMES L. (2023)
Excellent service and everything was performed on time at a reasonable price. Special thanks to my installer Alex who did a great job on the flooring.

★★★★★
Kelly B. (2023)
5 stars all day long. We LOVE our new rugs and the service we received was exceptional (everything they said they would do, they did it). They sent us home with samples and set up an appointment to measure our rooms that same week. It didn't take long for the rugs to be installed and my husband who was home during the install, said the installers were friendly, professional, and worked quickly. We are so happy! Would highly recommend Floor Source!!!

★★★★★
Andrea (2023)
I had a great experience. The staff was amazing to work with and the installers were great, they did a fantastic job. Would definitely recommend Floor Source.

★★★★★
Michael G. (2023)
Floor Source is an excellent company to work with! From sales to installation they provided 5 Diamond service, and when we had a problem which was unconnected to them they were there and helped us resolve it. I highly highly recommend them and will use them again in the future.

★★★★★
Jason H. (2023)
We Absolutely love working with the team at Floor Source. The staff is amazing, the prices are great and they have a huge selection to pick from!

★★★★★
Robert M. (2023)
Always a pleasure to do busy with very knowledgeable.

★★★★★
Michelle C. (2019)
Great experience all around from ordering to install. The installer had attention to detail just awesome. He takes pride in what he does. Thank you for a great job.

★★★★★
Aviva B. (2019)
The customer service and professionalism are truly extraordinary. I worked with 5 different employees and they were all patient, knowledgeable, and thorough.

★★★★★
Jennifer H. (2019)
Floor Source is the place to go for flooring needs!! Great quality floors and the staff are so helpful and knowledgeable and they went above and beyond! I can't thank everyone from Floor Source enough for all of their help along the way. I would highly recommend!

★★★★★
Dan R. (2019)
Excellent experience. Floors came out great!

★★★★★
Lisa P. (2019)
Everyone at Floor Source, Suzette, Tim, Kerry and Rob where so helpful and kind to me after my flooring nightmare that I dealt with the larger National flooring companies. Floor Source was dependable and reliable and showed up when they where suppose to and on time after I dealt with numerous no shows from other companies, they kept their promise to me. Kevin & Chris where wonderful, friendly and meticulous installers, they finished the job early and did a fantastic job, I am beyond happy with my new Mannington Vinyl flooring, it looks fabulous! Thank you again for your exceptional service! I will highly recommend them! :)

★★★★★
Kim F. (2019)
Had my office floors and home floors done by Floor Source and they came out amazing! I receive so many compliments on them from guests/ customers. They have a great selection to choose from and their staff is great! Rob was very knowledgeable and helped me pick the styles I had in mind. Going back for round three soon once my 3 season is finished. Great company!!

★★★★★
Terry G. (2021)
I visited several flooring stores prior to going to Floor Source. Once there, there was no going back. Rob came out to assist me, and once he heard what I was looking for,, put me in the right direction. This was a major condo renovation and Rob help coordinate the estimate and then the installs around my schedule. I've already recommended several other people to Floor Source and will continue to do so. Beautiful install. Transformation is even better than I envisioned.

★★★★★
Jennifer T. (2019)
I’m so happy I found this gem. You get knowledgeable, timely, and courteous customer service from all the employees. Highly recommend this place for your flooring and tile.

★★★★★
Sam S. (2019)
So far, I am very happy with Floor Source. I initially dealt with Tim who was quick to respond to my general inquiry and answer questions before scheduling a measure with Rob for two days later. From there, dealing with Rob was excellent. He came to measure the space, answered any questions regarding prep, install, product, and pricing, and was not pushy or overly sales-y like some others. The installation contractors were prompt each day and nice guys who appear to have done a good job installing the glue down vinyl planking. It was only installed a few days ago, so will revise the review if anything changes regarding the install or materials. Only minor negative is pricing is on the expensive side. However, with the way everything was handled, I was more comfortable and felt better paying more than using other vendors from whom I received lower quotes.

★★★★★
David (2019)
The people at Floor Source provided a great experience. We worked mainly with Rob, but, like him, the others were knowledgeable, friendly, and very helpful. No pressure tactics either. Rob answered lots of uncommon questions specific to our project and was happy to let us have multiple samples for as long as necessary. The discount was great too. We’ll happily return to Floor Source when we need flooring.

★★★★★
Michele (2019)
Great experience from picking out the floor to installation. Everyone was very friendly and helpful. Would definitely buy from Floor Source again!

★★★★★
Jen R. (2019)
Love the customer service and attention to detail of the salespeople. With all the craziness going on right now they never wavered in their dedication to customer satisfaction.

★★★★★
Mary P. (2019)
Been in twice and both times had amazing service.

★★★★★
Bill D. (2019)
Excellent experience, working with Floor Source. They did everything they promised, when they said they would do it and they did it perfectly.

★★★★☆
Lindsey F. (2018)
We had a great experience at Floor Source! The staff was very friendly and helpful. We were grateful to bring home samples of the tile to see what it would look like in our space. Offered high quality products. The only disappointment was paying quite a lot for shipping fees, when we were picking up the tile ourselves in the store. Overall solid experience and would recommend, thank you Floor Source!

★★★★★
Sue A. (2018)
We have used Floor Source 2 or 3 times now for the carpets in our home. Over the years Kerry & his staff have been fantastic. They are professional, knowledgeable and do a great job with their work. From the super nice people that I worked with in the office/showroom to the sales & installation staff everything was top notch! We are so happy with our most recent installation of carpet and will be calling again soon for some more rooms! I Highly recommend Floor Source they truly are a company you will be happy working with! (I give them 5 Stars)

★★★★★
Emily W. (2018)
Suzette at the Floor Source is terrific! She guided me effortlessly through the initial phase of pulling together the flooring, tile and accent glass. There’s lot of choices! It was extra cool she really liked my design choices :). I was very impressed with the ordering phase as Tim Palumbo diligently drew out a plan, took my numbers, checked twice then triple checked with my Awesome gc Steve Fortier, before ordering- “measure twice, cut once” NICE Then they went above and beyond the call of duty when I had a design addition and needed extra material. They expedited the order and BAM job well done. A million thank you-s Tim and Team❣️

★★★★★
Karen W. (2018)
Great service!

★★★★★
Patricia M. (2018)
I had a great experience with this company. I walked in and was helped right away. They came out to my house to see the floor and measure it. The installers were great and got the floor installed quickly. There was a small issue with the floor and they came right away to correct it and now it’s perfect! I am very happy with my floor. I would highly recommend this company.

★★★★★
Pamela B. (2018)
Went to the other floor store in Auburn and ended up walking out due to service. Then went to Floor Source and wish I had gone there first. The service was fantastic (Rob was great!), they provided many flooring options after asking us questions about our needs in the home. Prices were reasonable and delivery of product was super fast! I'd recommend them for any flooring needs you may have!

★★★★★
WW W. (2018)
Great prices and Customer service was excellent. Carol went out of her way to make my experience exceptional. I won't buy flooring anywhere else.

★★★★★
Dylan S. (2018)
Great place for everything flooring! Nice sales staff and great installers! A little pricey but worth the extra money if you want it done right!

★★★★★
Jessica C. (2017)
Great people to work with. Knowledgeable and friendly!

★★★★★
JAMIE P. (2017)
Excellent customer service all around.

★★★★★
Ginny (2017)
We were looking to replace our linoleum flooring which we have had for many years with the same Armstrong flooring. Mike our salesman brought in samples for us to look at. After our selection, he came to the house and measured. In the meantime he emailed the manufacturer's care manual to us. The new Linoleum was professionally installed. The flooring looks great. I will be happy to recommend Floor Source of Auburn. Everyone I spoke to there was eager to answer any questions we had.

★★★★★
Edward M. (2017)
The staff at Floor Source in Auburn Ma was very prompt and very professional . Tim was easy to work with really knows about carpets. The Installation team was very professional and courteous and picked up after themselves. I would definitely recommend them and I would definitely use them for any flooring needs in the future

★★★★★
Matt g. (2017)
I have been working with Floor Source for a good number of years now. They have always been very helpful and efficient with any of my flooring/ material needs. They provide me with the confidence to send any customer their way, knowing they will be greeted warmly And professionally; questions will be answered and jobs get done smoothly.

★★★★★
Haytham M. (2016)
Great selection and very helpful. Haven’t done business with them yet so I can’t comment on the business aspect!

★★★★★
Julie W. (2015)
Floor Source is a friendly, family owned business......They have been around many years....I am an Interior Designer who has every confidence in bringing my clients to them! I love this group and how they all work so well together in meeting the needs of the customer .....Thank you so much guys! Julie French Interiors

★★★★★
Alvino S. (2014)
Great store!

★★★★★
Kathy S. (2014)
Discovered Floor Source online while researching hardwood floors. What a find! Within a week Chris came out to measure and answered all our questions. Flooring arrived quickly with installation scheduled shortly after. The professional sent to do the job was top notch and a perfectionist. We are thrilled and highly recommend Floor Source.

★★★★★
Karen K. (2014)
A must go! Best selection, reasonable prices, professional - they actually know what they are talking about! No comparison to a box store - much better in every respect.

★★★★★
Marcus C. (2014)
Best in the flooring business. Wonderful people to deal with. They epitomize professional, reasonable and excellence.

★★★★★
Jim D. (2014)
I have used The Floor Source for both my business and personal property. The entire staff is professional and knowledgeable. A great selection of all flooring. I would not even consider going elsewhere for future projects.

★★★★★
A. J. C. (2014)
We couldn't be happier working with Floor Source. They are excellent and truly helpful to any clients of ours that we send their way to purchase flooring items. They are knowledgeable, fair and never cease to make our company look good for sending our clients to them.

★★★★★
Creative K. (2015)
As an interior designer, I have worked with Floor Source on quite a few projects. They are very knowledgeable, professional and provide a wide variety of products. I highly recommend them for your flooring needs.

★★★★★
Barbara S. (2015)
We've worked with Floor Source for two projects in our home. One was carpeting a room and the other was tiling a room. The whole experience was positive, from selecting the material to installation and follow-up. We needed quite a bit of guidance going in because we didn't know what we wanted or what the best fit would be. Now that the projects are over we can say that we're happy with the choices we made and the work that Floor Source did for us. We have another project slated for next year and are planning on doing business with them again. I recommend them to anyone.

★★★★★
Tloon (2013)
This was for a repair job in the basement of my home, on water-damaged carpet. The men were on time, clean, neat and professional. The results were excellent and we are very happy.

★★★★★
CORE I. (2013)
I am a contractor who works with the Floor Source for all of our flooring and tiling needs. We have our clients meet with them directly to pick out materials. First, they are great and honest people. Everyone on the staff is very knowledgeable and helpful. Our customers are always very happy with their showroom, service, and ideas. They also stand behind the business and address any issue quickly that may arise. Whether you are a homeowner or a contractor, I highly recommend them. Corey Plourde Owner of CORE Remodeling Services, Inc.

★★★★★
Todd R. (2013)
I absolutely love the Floor Source. I am a remodeling contractor, and I use them exclusively. The showroom is beautiful, the staff is extremely helpful, and I have never been disappointed, and had to look elsewhere. I have always found whatever I need.

★★★★★
Jennifer O. (2013)
Very professional from quotation to job completion. (Approximately 400 sf of porcelain tile planks) Staff is very knowledgeable of all products and installation techniques. They have an excellent showroom and wide variety of products and price ranges. Time frame from ordering to completion of installation was excellent and on budget. This was the second job of similar size Floor Source did for me at this location.

★★★★★
Celinda E. (2013)
Have done projects in the past using Floor Source's knowledgeable team. Never been disappointed by the quality of their products or craftsmanship.

★★★★★
Matt H. (2014)
Hands down the best tile source in central MA. Extremely professional, friendly, attentive and knowledgeable staff. Tile selection was unparalleled compared to other shops in Worcester county. They can help you find an elite professional to contract for your project, or give the DIY'er the advice you need to succeed at the project. I cannot comment on their carpet or hardwood flooring as I did not use them for that.